NAI, a leading manufacturer of global connectivity solutions for high performance systems used in the industrial technology, telecom, data and medical industries, announced they have achieved zero-defect manufacturing in their Hermosillo, Mexico Plant #2 for two years in a row. This accomplishment also signifies a two-year period without customer returns or complaints.

During this period, NAI Plant #2 produced fiber optic riser cable assemblies and fiber optic jumpers with more than 7 million cable terminations. A total of 6,800 kilometers of fiber optic cable was processed over 1.7 million man hours.

NAI recently held an off-site celebration for this outstanding achievement. Carlos Canez, Director of Operations in Mexico; Ruben Robles, Plant Manager; Mario Guel, Hermosillo Quality Manager, and Alejandra Flores, Quality Leader for Plant #2, addressed employees and commended them for their hard work and commitment to quality excellence. Employees in Plant #2 in Hermosillo, Mexico have also been awarded a gift as recognition of this accomplishment.

This significant event for NAI was also recognized by several of their customers, including two leading wireless infrastructure OEMs.

Jon Jensen, CEO at NAI, stated “Operational excellence is one of the cornerstones of NAI’s strategic architecture, and we’re very proud to see it demonstrated with this accomplishment by our team in Hermosillo.”

Recognizing this excellent performance that came from a well-motivated and empowered team at NAI, Mr. Canez recalled the words of Lee Iacocca: “Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t miss.” Mr. Canez further stated “Great teams with great leaders are hard to find, but we have the perfect combination in Plant #2. As a result, our customers recognize the strong service level they receive and enjoy working with us.”

Ruben Robles stated “For the Operations Team here at Plant #2, making Quality and Continuous Improvement a way of life has been one of our stronger aspirations. This kind of sustained result is the best evidence that we are on the right path!”